Cancellations and Refunds
You will receive multiple email reminders prior to the charging of your credit card for a club shipment, including but not limited to a save the date, an allocation email notifying you of the opening of an allocation, a reminder email, a last call email the day before the allocation closes, and an emailed reciept upon the successful processing of an order.
Orders placed online, by phone, or by email, including auto-billed club shipments, can be cancelled within 2 days of emailed receipt without penalty.
Cancellation after 48 hours, will incur a 30% restocking/cancellation fee, unless it has been shipped. If you wish to cancel your order and it is in route to you, please refuse the shipment and we will credit you the cost of the product minus any and all shipping charges and a 30% restocking fee. After one week from the processing date, the order is non-refundable/non-returnable. Wine purchased in our tasting room is non-returnable.