Membership Terms

AGE REQUIREMENT

Any member of Villa Creek Cellars and MAHA Estate must be of legal drinking age (21 years of age or older).

COMMITMENT

All Villa Creek and MAHA Estate memberships have a one year commitment as defined by the number of annual shipments (2 shipments for VCLTD, 1 shipment for MAHA).

CANCELLATION

Once a member had fulfilled their one year commitment (2 shipments for VCLTD, 1 shipment for MAHA), they can elect to cancel their membership without penalty. Any cancellation requests must be received prior to the charging of a shipment. Several email and/or postal reminders will be sent regarding upcoming shipments and all cancellation and refund policies will apply once a shipment has been charged. If a member wishes to cancel their membership they can either call or email us.

EARLY CANCELLATION

If a member wishes to cancel their membership prior to fulfilling their one year commitment, the member will be charged a one-time fee to cover the cost of the benefits received. This fee includes but is not limited to preferred pricing on any and all wine purchased, complementary tasting fees, complimentary event tickets, and complimentary shipping and/or discounted shipping rates. Any cancellation requests must be received prior to the charging of a shipment. If a cancellation request is received after the charging of a shipment, all cancellation and refund policies will apply.

SKIPPING A SHIPMENT

A member can elect to skip one shipment after fulfilling their one year commitment and must give notice prior to the charging of the next shipment. Several email reminders will be sent regarding upcoming shipments and all cancellation and refund policies will apply once a shipment has been charged. Members are allowed to skip only one consecutive shipment at a time.

EMAIL CORRESPONDENCE

Email is our primary form of communication with our customers. As such, it is extremely important for members to review all email correspondence sent by Villa Creek Cellars and MAHA Estate regarding shipments. If you accidentally unsubscribe, you can resubscribe HERE.

SHIPMENT PICKUPS

Club shipments will be stored safely in our warehouse from time of order through to a set “pick up date” clearly stated on all email communications sent around release time. Pickup members will receive an email when the wines are ready for pickup. 

AS WE ARE BY APPOINTMENT ONLY, all pickup reservations must be booked in advance and can be booked HERE.

We ask that all members book at least one week in advance so that we can make sure we have adequate inventory on site. Failing to book in advance may result in a shortage of inventory that will result in the inability to pickup. If a member cannot make it within the designated pickup timeframe, we are more than happy to make arrangements to have any wine orders shipped.

LATE PICKUPS - As a small scale facility, we don't have the physical space to store wine that has already been purchased for extended periods of time. We will send several reminder emails during our designated pickup window. If we have not heard from a member and their wines have not picked up by the pickup deadline stated in allocation/release emails, the wines will be returned to inventory and a credit will be issued to the members account. Any store credit can be viewed in the member’s account. If a member has more than two orders that have not been picked up by the designated pickup date, their membership shipping preference will be changed from pickup to ship.